Issues

Special Issue: Papers from the 10th Northumbria Conference. Guest Editor: J. Stephen Town

Developing a Quality Model at University Library Services Sunderland

Kay Grieves; Michelle Halpin
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The value of people : A review and framework for human capital assessment in academic and research libraries

Stephen Town
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Guest editorial

J. Stephen Town
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Did you enjoy the library? Impact surveys in diverse settings

Roswitha Poll
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2013 Awards for Excellence

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The development of performance measures through an activity based benchmarking project across an international network of academic libraries

Simon Hart; Howard Amos
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Can you measure IT? The UK experience of TechQual+

Ian Hall; Jessica Stephens; Sarah Kennedy
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Working together: library value at the University of Nottingham

Claire Creaser; Susanne Cullen; Ruth Curtis; Nicola Darlington; Jane Maltby; Elizabeth Newall; Valerie Spezi
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Using LibQUAL+® to identify commonalities in customer satisfaction: the secret to success?

Selena Killick; Anne van Weerden; Fransje van Weerden
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Safety in numbers: developing a shared analytics service for academic libraries

Ben Showers; Graham Stone
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