Issues

Note from the publisher

Note from the publisher

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Book Review

Delivering Digital Services: A Handbook for Public Libraries and Learning Centres

Susannah Hanlon
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Planning and Evaluating Library Networked Services and Resources

Margaret Graham
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Lis-perf-measures

Lis-perf-measures

Susan Childs
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Editorial

Editorial

Linda Banwell
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Evaluation of library performance: current developments in Estonia

Anu Nuut
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COUNTER: usage statistics for performance measurement

Peter T. Shepherd
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LibQual+TM in Lilliput: assessment benefits for small academic libraries

John B. Harer
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One size does not fit all: user surveys in academic libraries

Claire Creaser
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Standardized measures in the changing information environment

Roswitha Poll
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Libraries Building Communities: The Vital Contribution of Victoria's Public Libraries

Debra Rosenfeldt
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Using performance measurement for decision making in mid‐sized academic libraries

Wanda V. Dole; Anne Liebst; Jitka M. Hurych
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