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Journal Articles

Contextual approach to understanding the socio‐cultural function of a public library in Japan

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Lisa Klopfer, Haruki Nagata
Journal: Performance Measurement and Metrics
Performance Measurement and Metrics (2011) 12 (1): 66–77.
https://doi.org/10.1108/14678041111124306
Published: 22 March 2011
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Journal Articles

Public library and users' lifestyle in a changing context

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Haruki Nagata, Kanako Sakai, Tetsuya Kawai
Journal: Performance Measurement and Metrics
Performance Measurement and Metrics (2007) 8 (3): 197–210.
https://doi.org/10.1108/14678040710841072
Published: 06 November 2007
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Journal Articles

Evaluation of the university library service quality: analysis through focus group interviews

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Yoshinori Satoh, Haruki Nagata, Päivi Kytömäki, Sarah Gerrard
Journal: Performance Measurement and Metrics
Performance Measurement and Metrics (2005) 6 (3): 183–193.
https://doi.org/10.1108/14678040510636748
Published: 01 December 2005
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Journal Articles

The dimensions that construct the evaluation of service quality in academic libraries

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Haruki Nagata, Yoshinori Satoh, Sarah Gerrard, Päivi Kytömäki
Journal: Performance Measurement and Metrics
Performance Measurement and Metrics (2004) 5 (2): 53–65.
https://doi.org/10.1108/14678040410546073
Published: 01 August 2004
View article titled, The dimensions that construct the evaluation of service quality in academic libraries
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