..., and the various experiences that influenced their changes in perception. Design/methodology/approach This study employed focus groups to solicit input from first-generation students. A four-step team-based approach to qualitative coding process was developed including the development of a codebook informed...

...Melissa Goertzen; Nisa Bakkalbasi Purpose – In two previous papers, the authors discussed a text analysis method utilized to explore e-book usage across disciplines at Columbia University. To verify the method, the authors conducted focus group and interviews sessions with faculty members...

... at Amazon. After one month of use focus groups were conducted to elicit user feedback about their experiences and overall first impressions. Findings Analysis of the discussions indicates overall interest in the Kindle as a basic reading device for fiction. However, its use in an academic setting...

... clarified the four dimensions that construct the evaluation of service quality through factor analyses of the survey data. In this study, nine focus group interviews were undertaken, at the libraries of four universities in Japan, England and Finland. With the aim to recapture the four dimensions...

...Gwyneth H. Crowley; Charles L. Gilreath Pencil‐and‐paper surveys can provide useful information about user perceptions of service quality in libraries, but qualitative methods must be used to gain more precise understanding of problem areas. Texas A&M University Libraries conducted focus group...