Keywords: Gender
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Journal Articles
Journal Articles
Performance Measurement and Metrics (2008) 9 (2): 80–93.
Published: 04 July 2008
... for the overall adequacy gap for women was 0.08 while this score for men was −0.08. The overall and dimensions superiority gap for both genders were negative. Statistical analysis did not show significant differences between mean values of gap scores for female and male users. The desired level of service quality...
Journal Articles

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