... Thompson can be contacted at: dthompson29@murraystate.edu 04 12 2019 09 03 2020 06 04 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Higher education Qualitative research Pedagogy Assessment Academic libraries Business...

...Yazid Mati Purpose Higher education is a complex system that involves multiple inputs and outputs, where various activities and processes are performed. The purpose of this paper is to monitor the input resources used for executing various activities of higher education institutions...

... marketing principles. The AMOSSHE Toolkit is a pre-existing toolkit which is fully referenced in the paper. The Quality Model and AMOSSHE Toolkit are of particular relevance as many higher education services are increasingly challenged to demonstrate their value and impact and the outcomes their services...

... and demonstrate evidence of the value of the library's contribution to the student experience. Launched in 2008 the Quality Model initiative is ongoing and has become the established way of working. Design/methodology/approach – The approach is of particular significance as Higher Education (HE) libraries...

...Ulla Wimmer Purpose The purpose of this paper is to report on the results of a workshop held to discover the performance measurement requirements deemed to be necessary by the management of higher education establishments and state authorities in Germany. Design/methodology/approach A workshop...

...Sharon Markless; David Streatfield Purpose The purpose of this paper is to describe the progress made in developing mechanisms for self‐supported impact assessment for a range of library service providers in the UK, and higher education libraries in particular. There is no established tradition...

... research projects at evidence base, the first, the e‐measures project, working with UK higher education libraries on establishing a set of national and local measures for electronic services, and the second, a study and analysis of usage statistics for four publisher deals within the NESLi2 initiative...

.... Findings These rich pictures reveal a variety of ways in which access to EIS can provide valuable learning opportunities in higher education. This paper focuses on the cross‐case analysis of the change in perceptions and use of EIS over a period of three years and the nature of the intervention...

...Stella Thebridge This paper outlines the progress of the eVALUEd project and presents the findings of earlier research that has informed its development. This is a major survey of higher education institutions, which established a picture of evaluation activity across the sector in relation to EIS...