... 2025 06 06 2025 01 08 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Academic library Library resources and services Staff behavior Library modern technology User satisfaction Performance measurement The key...

... including prototyping services and changes to spaces. Performance measurement Academic libraries Student engagement Library user surveys User experience (UX) Data dashboards During 2022–2023 we trialled new approaches to improve the UX in all aspects of our services, by planning...

...Thalia Gonda; Christos Papatheodorou Purpose This study proposes a framework for performance measurement of library consortia services by implementing the indicators listed in ISO 11620. The framework is validated by using real data from HEAL-Link, the national consortium of Greek academic...

... elements of evaluation into the national performance measurement system (e.g. in Chile, Latvia and Lithuania). However, various of the NGO-led teams have developed strategies for securing sustainable public library evaluation. Here are three approaches to securing sustainable performance measurement...

...David Streatfield; Richard Abisla; Umut Al; Violeta Bunescu; Yulianto Dewata; Camila Garroux; Daniela Greeb; Artiom Maister; Jeremy Paley; Shipra Sharma; Tripti Sharma; İrem Soydal; Tâm Thị Thanh Trần Purpose The purpose of this paper is to report on recent performance measurement and impact...

... with campus. Organizational change Academic libraries Performance measurement Campus relationships Liaison librarians Strategical planning Ohio University Libraries’ strategic plan calls for the library to “Transform the role of the subject liaison librarian to better engage our campus...

...Stephen Town; Sheila Corrall Purpose – Stephen Town has been a thought leader and change agent in the academic library world for more than 20 years, who has produced a very large body of work in the areas of quality management and performance measurement that has been disseminated internationally...

.... The paper reflects on the advances in the understanding and practice of performance measurement and assessment in libraries that the Value Scorecard offers. The strengths and omissions of other pre-existing frameworks, including the Balanced Scorecard, are discussed and absorbed into the value framework...

...David Streatfield and Jeremy Paley; David Streatfield; Pablo Andrade Blanco; Marcel Chiranov; Ieva Dryžaite; Maciej Kochanowicz; Tetiana Liubyva; Yuliya Tkachuk Purpose – The purpose of this paper is to describe a range of innovative (for public library performance measurement and impact...

...; David Streatfield; Resego Taolo; Tâm Thị Thanh Trần; Yuliya Tkachuk Purpose – The purpose of this paper is to report on performance measurement and impact assessment progress made in 14 countries as part of the Global Libraries initiative, starting with the early country grants in Mexico and Chile...

... they provide. © Emerald Group Publishing Limited 2014 Performance measurement Library management Human capital ClimateQUAL+ Human relations Staff surveys The aim of this paper is to reflect on advances in the understanding and practical application of staff evaluation in academic...

... for investigating the relationship between resources used and results achieved. Such assessment is critical for driving the improvement efforts to optimize the use of their organizational resources (Sharma et al., 1999). © Emerald Group Publishing Limited 2013 Performance measurement Academic...

... in their strategic thinking, future planning and performance measurement. Design/methodology/approach This is a qualitative interpretive study, using a collective case study methodology, with the National Libraries of Wales and Scotland as the core cases. Semi‐structured interviews were conducted with senior...

... Limited 2006 --> Library services Digital libraries Performance evaluation Performance measurement According to the preface this books attempts to address a number of issues concerned with the assessment of network services and resources that has tended to be ignored in libraries...

...Richard Archer © Emerald Group Publishing Limited 2004 --> Performance measurement Public libraries Organizational effectiveness Measuring for Results: The Dimensions of Public Library Effectiveness Joseph R. MatthewsLibraries Unlimited2004222 pp.ISBN 1-59158-100-1...

... management Performance measurement © MCB UP Limited 2003 --> David   Wealleans . The People Measurement Manual: Measuring Attitudes, Behaviours and Beliefs in your Organisation . Aldershot : Gower   2003 . 160 pp. , ISBN: 0 566 08380 9   £45 The book has been...

...   $100.00 © MCB UP Limited 2003 --> Performance measurement Library services Information resources management Digital libraries This is an important publication, which should be of interest to those interested in the evaluation and performance measurement of libraries...

... libraries present their performance in data of input and output: income/expenditure; collection size/additions; staff numbers; study places; and user space (in m^{2). © MCB UP Limited 2003 University libraries Performance measurement Library management}...

... the rapid turnaround of data for interpretation and use are attractive assets to participating libraries, avoiding a possible expensive overhead of local hardware and expertise. © MCB UP Limited 2003 Performance measurement Service quality University libraries Development...

... Limited 2002 Social audit Public libraries Performance measurement Equity Not everything that counts can be counted, and not everything that can be counted counts (Notice on Einstein’s office wall). At a time when so much emphasis is being placed on quality, standards...