... 2018 Emerald Publishing Limited Licensed re-use rights only Strategic planning Personas Quantitative Library planning Library users Library assessment An increasing desire to meet patron needs has resulted in librarians exploring new approaches to plan for and develop library...

... confronted and gains experienced in implementing the framework. Originality/value Many academic libraries are exploring new approaches to strategic planning, ways to enhance organizational health, and manage change. The authors are unaware of an academic or research library that has attempted to design...

... patrons. Originality/value – While the use of personas is common in communications, marketing and business, their development and use in academic libraries is quite unique. They become quite useful in associating library services to the patrons that use them. Strategic planning also uses personas...

...Ellen N. Sayed Purpose This paper aims to describe the process of identifying, applying and assessing the balanced scorecard model on a five‐year, strategic plan in an academic, medical library two years into the five‐year period. The existing strategic plan consisted of eight inter‐connected...

... Publishing Limited 2012 Global Libraries Initiative Public libraries Performance measurement (quality) Strategic planning This paper offers an unofficial overview of the emergence of Impact Planning and Assessment (IPA) as a major component of country‐level engagement in the Global...

... © Emerald Group Publishing Limited 2010 Library users Customer satisfaction Strategic evaluation Strategic planning Quality management Greece The MUSA method assesses global and partial satisfaction functions Y * and X ^* _i...

...Martha Kyrillidou; E. Stewart Saunders Purpose This paper aims to describe the development of reliable assessment data to support strategic planning among Purdue University Libraries. Design/methodology/approach A LibQUAL+® survey was designed to enable the data gathered to be drilled down...

... 2006 Assessment Customer services quality Academic libraries Strategic planning Customer satisfaction Surveys At first glance, the use of LibQual+TM at a small college library may conjure images of Gulliver in Lilliput. The giant of a system from which it sprang and primarily employed...

... LibQUAL+™ pilot project. The application of the survey at a small institution and the global nature of trends shown by the responses will be discussed. LibQUAL+™’s place within the strategic planning and assessment program at Washburn’s Mabee Library is also reviewed. In October 2000, a library...

... to confirm previously identified areas that needed attention as well as areas of strength within the library. © MCB UP Limited 2002 University libraries Assessment Strategic planning Resource management Service quality Clemson University is the land grant university of the state...