... provided practical contributions by offering a context-specific baseline for management bodies in university libraries, particularly in developing countries, to construct policies for the successful adoption of emerging technologies for sustainable library services. Social implications The study has...

... and infrastructure. This study aims to determine the adoption of AI to develop sustainable library services in university libraries of Pakistan. Design/methodology/approach The conceptual framework was developed using the technology acceptance model and the unified theory of acceptance and use of technology...

...Ayisha Zulfiqar; Ayesha Khalid Purpose This study aims to evaluate students' satisfaction with university library services in southern Punjab, Pakistan, emphasizing their perspective on service quality (SQ). Design/methodology/approach A LibQUAL+® survey with 22 core items was conducted within...

... to survey library users' perceptions of minimum, desired and perceived levels of service quality of university libraries in Bangladesh. The survey accumulated a total of 544 valid responses over a period of two weeks. The means and standard deviations for each service item were computed for the three...

..., economic justification, user satisfaction and customer orientation are the values of the present study. Gap assessment Quality of service University libraries Quality of service Academic libraries University of Tehran Allameh Tabataba'i University Today, organizations and service centers...

...Md. Zahid Hossain Shoeb; S.M. Zabed Ahmed Purpose The main aim of this paper is to examine the extent to which the major public university libraries in Bangladesh are meeting students' service expectations through analyzing LibQUAL+ core items. Design/methodology/approach The survey data were...

..., analysis and reporting of data about learners and their contexts, for purposes of understanding and optimising learning and the environments in which it occurs. Margie Jantti can be contacted at: margie@uow.edu.au © Emerald Group Publishing Limited 2016 University libraries Data...

... analysis (Bauer et al., 2002, p. 99) in the following way: © Emerald Group Publishing Limited 2013 United States of America University libraries Academic staff Library users Library value Five whys Library value wheel Libraries are increasingly challenged to affirm...

...J. Stephen Town; Karen Tang Purpose The purpose of this paper is to examine the growth in quality assurance maturity within the six Australian and New Zealand university libraries which make up the Libraries of the Australian Technology Network (LATN). Design/methodology/approach The paper...

... study, including focus groups with low/non‐users in order to find possible causes for the relationship that we have identified. © Emerald Group Publishing Limited 2013 United Kingdom University libraries Undergraduates Library users Usage Data Impact Demographics Recent...

...Muhammad Jaber Hossain; Anwarul Islam Purpose The study measures perceived service quality (PSQ) associated with user satisfaction of Dhaka University Library (DUL). To identify the service quality users’ needs and expectations were initially identified. Users’ perceptions of current services were...

... median of 2.4 for the whole Northern Italy, or 2.1 nationally. The Centralized University System accounted for more than 80 or the 323 libraries; in other words, university libraries are responsible for 25 percent of the potential users in the city. On a national scale the proportion changes: among...

... online reference services (e‐mail, web forms, chat sessions, audio and video conferencing). Based on these indices, an expert evaluation was carried out, as well as a survey of 42 university libraries, accessible from the web portal of the Ministry of Education and Science, Bulgaria. Findings...

... of improvement throughout all university activities. The goal was to pass the Higher Education Evaluation Council audit (objective achieved in 2006) and the acquisition of an international certification of the teaching quality management system (target achieved in 2006). The university library initiated its...

.... Research limitations/implications The research is based on two customer segments of one university library. The research should be repeated after a gap of three‐four years to check if the value propositions and irritations have changed in that time. If so, the goals of the library's operational plan would...

...S.M. Zabed Ahmed; Zahid Hossain Shoeb Purpose The main aim of this paper is to report on an examination of the service quality of Dhaka University Library (DUL), a premier public university library in Bangladesh, from its users' viewpoint. Design/methodology/approach A survey was conducted...

... Zealand University Libraries Effectiveness Study (NZULES) addressed the question of whether there are different perceptions of effectiveness among the various stakeholders of seven university libraries in New Zealand. Stakeholders were identified as university administrators, senior library staff, other...

...Martha Kyrillidou; E. Stewart Saunders Purpose This paper aims to describe the development of reliable assessment data to support strategic planning among Purdue University Libraries. Design/methodology/approach A LibQUAL+® survey was designed to enable the data gathered to be drilled down...

...Ana Reyes Pacios; Nidia Lubisco Purpose The purpose of this paper is to identify the current evaluation processes and experiences among Latin American university libraries. Design/methodology/approach This study is based on the results of a questionnaire sent to 31 libraries in seven countries...

... Limited 2006 Sweden University libraries User studies Information services Librarians have made do with the assumption that their users' library needs will continue in eternity to focus around the library. Library cultures tend to be insular and protected by organizational structures...