Pilot tutorial project as a quality action Available to Purchase

Aims to show that quality concepts can be used in a real university world case by teachers who are voluntarily charged with the task of developing a program designed for helping new students. The first step toward considering the analysis of a previous experience has been taken – the First Action – that took place during the scholar year 1999/2000 at the University of Zaragoza. The results have shed some light on the difficult nature of the relationship between teachers and new students, and have persuaded the teachers of the centre to design an innovative plan considering the perspective of the philosophy of quality coming from the university‐society relationship: the Pilot Tutorial Project. Concludes that it is quite likely that significant improvements in our university work can be achieved by adopting the philosophy of quality.