Pursuing student satisfaction in polytechnics: the roles of perceived service quality, perceived employability and perceived value Available to Purchase

Saiful Ghozi is an assistant professor at the Business Department, Balikpapan State Polytechnic, Indonesia. He is pursuing a doctorate at the Business Administration, Faculty of Administrative Science, Brawijaya University, Indonesia. His research interests include service quality in education, service marketing, and consumer behaviour. He has published his research in reputable journals such as Acta Scientiarum Polonorum, Administratio Locorum, the Journal of Higher Education Policy and Leadership Studies, and the International Journal of Services and Operations Management.

Andriani Kusumawati is a marketing professor at the Business Administration Department, Faculty of Administrative Sciences, Brawijaya University, Indonesia. She holds a Doctor of Business Administration (DBA) degree from the University of Wollongong, Australia. Her current works are focused on consumer behaviour and service marketing, including tourism and hospitality marketing. Her scholarly contributions have been featured in esteemed journals, including Tourism Review, International Journal of Tourism Cities, International Journal of Educational Management, The TQM Journal, Journal of Tourism Futures, Research Journal of Textile and Apparel, Cogent Business and Management, and Journal of Global Fashion Marketing.

Edy Yulianto is a strategic management professor at the Business Administration Department, Faculty of Administrative Sciences, Brawijaya University, Indonesia. He is also the head of the Tourism Study Program at the Faculty of Administrative Science at the University of Brawijaya, Indonesia. He holds a Doctor of Business Administration degree from the Faculty of Administrative Science, University of Brawijaya. His current works are focused on tourism and service marketing. His scholarly contributions have been featured in esteemed journals, including the International Journal of Disaster Risk Reduction, SAGE OPEN and Cogent Business and Management.

Hamidah Nayati Utami is a human resource management professor at the Business Administration Department, Faculty of Administrative Sciences, University of Brawijaya, Indonesia. She holds a Doctor of Business and Management degree from IPB University, Indonesia. Her current works are focused on human resource management, as well as on the psychology industry and organisation. She has contributed to the academic discourse by disseminating her research in various esteemed journals, including the Journal of Environment, Development, and Sustainability, the Journal of International Trade, Politics and Development, the Journal of Science and Technology Policy Management and the Journal of Information and Knowledge Management Systems.