...Hardeep Chahal; Pinkey Devi Purpose – This paper aims to explore consumer attitude towards service failure and recovery in the higher education in general and with respect to teaching, examination, library, computer lab, administration and infrastructure in particular. Design/methodology...

... and facilitation of their growth and development, would enhance usefulness. Details of case studies of TQM and HRIS systems which have been valuable in higher educational institutions can be found in Hubbard (1993) . © MCB UP Limited 1995 Administration Education Human resource information...