...Hardeep Chahal; Pinkey Devi Purpose – This paper aims to explore consumer attitude towards service failure and recovery in the higher education in general and with respect to teaching, examination, library, computer lab, administration and infrastructure in particular. Design/methodology...

... and often ambiguous (like strategic planning). Since an HRIS is likely to have a significant impact on payroll responsibilities it should be administratively and technically compatible. In addition, one criterion of quality is value for money. In a staff‐intensive industry such as education, it is likely...