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Keywords: Communication technologies
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Journal Articles
Quality assurance in distance learning libraries
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2009) 17 (1): 45–60.
Published: 30 January 2009
... at: vkjj@rediffmail.com © Emerald Group Publishing Limited 2009 Quality assurance Open learning Distance learning Information services Communication technologies There has been phenomenal growth in the open and distance learning (ODL) system worldwide. The student strength of ODL...
Journal Articles
Evaluating service quality in universities: a service department perspective
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2007) 15 (3): 334–351.
Published: 17 July 2007
... be contacted at: A.J.Smith2@lboro.ac.uk © Emerald Group Publishing Limited 2007 Universities Communication technologies Service levels Quality SERVQUAL United Kingdom Given the extent of testing that has been carried out on the SERVQUAL instrument in both the public and private...
