... methodology Process improvement Thematic analysis Course delivery Non-traditional adult learners (NALs) are defined as students who are over and under 25 years of age and have one or more characteristics suggestive of adult duties such as working full time, do not rely on others for financial...

... course delivery methods and offer equal or higher quality curricula while reducing cost at the same time. Originality/value Lean management principles have been successfully applied to a variety of administrative processes at academic institutions. However, there exists very limited research...