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Keywords: Cultural values
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Journal Articles
Exploring the relationship between student individual culture and service quality expectations in higher education
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2022) 30 (1): 51–72.
Published: 04 November 2021
... Institution (HEI). Descriptive statistics and bivariate correlation analysis are used to describe and identify the relationship between student individual cultural values and student service quality expectations. Multiple regression analysis is applied to estimate the relationship between SERVQUAL constructs...
