...). Quyen Thi Tu Bui can be contacted at: btq@huph.edu.vn 28 01 2022 04 06 2022 10 08 2022 23 08 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Students Higher education Service quality Loyalty Customer satisfaction...

... of the facilities created value to the universities’ core functions. Sami Kärnä can be contacted at: sami.karna@aalto.fi Evaluation Universities Customer satisfaction Service quality assurance Campus development Building evaluation Quality for higher education Facilities management To achieve...

... authority follows subsequent developments. © Emerald Group Publishing Limited 2012 Greece Health care management Master course Graduates Satisfaction Measurement Customer satisfaction Statements and questions from both the questionnaires have been translated into the Greek...

... Higher education Students Customer services quality Customer satisfaction Quality assurance As pointed out by Richardson (2005) , in North America one widely used instrument for student satisfaction survey is the Noel‐Levitz Student Satisfactory Inventory that measures students' satisfaction...

... factors into five major constructs with 25 factors. The five constructs are: © Emerald Group Publishing Limited 2007 Teaching Quality Customer satisfaction Continuous improvement Although Kano's model uses satisfaction and sufficiency to classify the quality characteristics...

... for the administrative staff responsible for student and programme administration. The focus group size of 8‐10 representatives being that proposed by Belbin (1981, p. 113) . © Emerald Group Publishing Limited 2005 Quality Value added Higher education Customer satisfaction The United Kingdom...

... education Customer satisfaction Interpersonal communications In recent years, Spanish universities have been facing an increasingly competitive environment, a circumstance not unknown to the entities immediately surrounding universities. Among the main precursors to these changes are an alteration...

... exceeded, should lead to customer satisfaction – and ultimately, the customer's end evaluation of the service quality level provided should also be positive. Based on this scenario, the realization or non‐realization of customer expectations would appear to be the primary determinant of customer levels...

...). © MCB UP Limited 2001 Evaluation Higher education Customer satisfaction Numerous sources of invalidity in student evaluations of college teaching have been noted. Sheenan (1975) suggests several potential sources of invalidity: the extent to which student ratings reflect...

... of facilities or preferences. © MCB UP Limited 1998 Customer satisfaction Evaluation Methodology Questionnaires Service Students This article describes a methodology which used a Student Charter as the basis for a questionnaire‐based survey. The methodology was tested...

... on to, generic scales such as SERVQUAL. A more fundamental issue is whether it is sufficient to accept that quality is concerned with customer satisfaction, or whether it should extend to delighting and exciting the customer. Students who are inspired and motivated will learn more willingly and more...