... be contacted at: btq@huph.edu.vn 28 01 2022 04 06 2022 10 08 2022 23 08 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Students Higher education Service quality Loyalty Customer satisfaction The role of service...

... et al., 2008). Evaluation Universities Customer satisfaction Service quality assurance Campus development Building evaluation Quality for higher education Facilities management To achieve their strategic goals, universities are competing globally for potential students...

...) of Great Britain; and the Postgraduate Research Experience Questionnaire (PREQ) of Australia. © Emerald Group Publishing Limited 2012 Greece Health care management Master course Graduates Satisfaction Measurement Customer satisfaction Nowadays, universities...

... and enhancement led. © Emerald Group Publishing Limited 2010 Higher education Students Customer services quality Customer satisfaction Quality assurance There is a rich body of research into students' evaluations of teaching effectiveness (SETs) [2] , especially the use of student feedback...

... Teaching Quality Customer satisfaction Continuous improvement Like managers operating enterprises, school administrators are increasingly attaching great importance to the overall performance of management. Both the administrative system and instructors no longer regard students as learners...

... added Higher education Customer satisfaction The United Kingdom, a typical Northern European country with the world's fourth largest economy and a population of 60 million, has a higher education sector that has been subject to many pressures and changes over the last few decades. These have...

... Group Publishing Limited 2005 Higher education Customer satisfaction Interpersonal communications In recent years, Spanish universities have been facing an increasingly competitive environment, a circumstance not unknown to the entities immediately surrounding universities. Among...

... Emerald Group Publishing Limited 2005 Educational institutions Service quality assurance Customer satisfaction Much of the published research on service quality in the area of higher education has concentrated on efforts to create and implement new and innovative academic programs...

.... © MCB UP Limited 2001 Evaluation Higher education Customer satisfaction Based on a review of policies and practices in evaluation, Seldin (1993) noted an 86 percent use of systematic student ratings to support curriculum and personnel/decisions in higher education, up from 68...

... questions is clear, any work on customer satisfaction must also be informed by the wider debate on the measurement of service quality. There is a growing body of literature on the search for a general scale and instrument for the measurement of service quality in all or a number of distinct groups...

... service quality may focus on those groups, such as staff and students who are intimately involved in the service experience, but such measurements must be undertaken in the wider context of the quality perspectives of all other stakeholders. Contracts Customer satisfaction Higher education...