... of the measurement in a particular industry. © Emerald Group Publishing Limited 2013 Hong Kong Higher education Students Customer services quality Service quality Quality assurance SERVPERF HEdPERF The student experience Monitoring system China To control for the low English...

... and enhancement led. © Emerald Group Publishing Limited 2010 Higher education Students Customer services quality Customer satisfaction Quality assurance There is a rich body of research into students' evaluations of teaching effectiveness (SETs) [2] , especially the use of student feedback...

... with different needs and expectations). Higher education Human resource management Israel Students Customer services quality For a long time, Israeli universities have preferred to focus on their internal academic needs rather than viewing the students as their main customers. This attitude...

... Japan Universities Higher education Customer services quality The notions of quality in higher education are originated from business practices (Srikanthan, 1999). Quality management in higher education has two core functions, service and education. In higher education, services are related...

... an exploratory empirical study. Customer services quality Service quality assurance Postgraduates Higher education United Kingdom Qualitative convergent in‐depth interviews were used to identify the service attributes deemed important to postgraduate students when rating their service...