...David E. Alexander; Ian R. Davis Purpose The purpose of this paper is to review the issues and challenges associated with examining PhD theses in the modern, rapidly changing academic world. The PhD degree has been described as the “pinnacle of academic qualifications”, but it is under threat...

...Hardeep Chahal; Pinkey Devi Purpose – This paper aims to explore consumer attitude towards service failure and recovery in the higher education in general and with respect to teaching, examination, library, computer lab, administration and infrastructure in particular. Design/methodology...