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Keywords: Gap analysis
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Journal Articles
International students’ service quality evaluations towards Turkish universities
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2020) 28 (3): 151–164.
Published: 14 May 2020
... International students Turkey Higher education Gap analysis SERVQUAL model Service quality model The quality of higher educational institutions (HEIs) plays an important role in attracting prospective students. Past researches have shown that good service quality leads to high levels...
Journal Articles
Towards a model and methodology for assessing student learning outcomes and satisfaction
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2010) 18 (2): 84–105.
Published: 27 April 2010
... survey that was implemented in the capstone course. © Emerald Group Publishing Limited 2010 Assessment Students Learning Gap analysis Spain Student learning outcomes assessment has become an increasingly important component of the learning environment in higher education...
