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Keywords: Graduates’ satisfaction
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Journal Articles
The role of self-service technology and graduates’ perceived job performance in assessing university service quality
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2023) 31 (2): 263–280.
Published: 13 October 2022
... role of perceived job performance on the effect of university service quality on graduates’ satisfaction and loyalty. Design/methodology/approach A quantitative methodology was adopted where university graduates’ perceptions of self-service technology and job performance were used to assess...
Journal Articles
Effect of service quality on graduates’ satisfaction
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2019) 27 (3): 320–337.
Published: 25 June 2019
...Abdel-Aziz Ahmad Sharabati; Mohammad M. Alhileh; Hesham Abusaimeh Purpose The purpose of this paper is to investigate the effect of service quality on graduates’ satisfaction as perceived by Middle East University (MEU) graduates. Design/methodology/approach This research is cross-sectional...
