... management (TQM) implementation in PE. Design/methodology/approach This study developed a seven-dimensional and a 37-item instrument administered to education professionals at public PE institutions in Greece to determine the current stage of TQM implementation at their institution; 2,088 responses were...

...Evangelos Psomas; Jiju Antony Purpose The purpose of this paper is to determine the main total quality management (TQM) elements adopted and the respective results achieved by higher education institutions (HEIs) in Greece. Design/methodology/approach A research study was designed and carried...

...Anna Saiti Purpose This paper aims to investigate whether educational leadership in Greece implements the values of total quality management and contributes to the improvement of the educational process, and to offer proposals for a framework of total quality management that would contribute...

..., 2010). Despite the number of postgraduate courses on offer and, consequently, of Master Degree holders in Greece, there has not been any concerning the course experience satisfaction of the latter. For this first surveying attempt at surveying, selected statements of NSS (www.ipsos‐mori.com...

... to achieve the objectives of their training in these new technologies. Design/methodology/approach The sample group of this research consists of 162 teachers who work in primary schools in Northern Greece. There were 70 (43.2 percent) men and 92 (56.8 percent) women. For the fulfilment of the general...

...Maria Tsinidou; Vassilis Gerogiannis; Panos Fitsilis Purpose The aim of this paper is to identify the quality determinants for education services provided by higher education institutions (HEIs) in Greece and to measure their relative importance from the students' points of view. Design...