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Keywords: HEdPERF
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Journal Articles
Initial assessment of two questionnaires for measuring service quality in the Hong Kong post‐secondary education context
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2013) 21 (3): 231–246.
Published: 05 July 2013
...Dennis C.S. Law Purpose The SERVPERF (for Service Performance) and the HEdPERF (for Higher Education Performance) are two questionnaires for collecting customer/student feedback on service quality that have been tested and used mainly in non‐Chinese contexts. The purpose of this paper is to adapt...
