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Keywords: Hierarchical model
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Journal Articles
Journal:
Quality Assurance in Education
Quality Assurance in Education (2016) 24 (2): 244–258.
Published: 04 April 2016
...Viraiyan Teeroovengadum; T.J. Kamalanabhan; Ashley Keshwar Seebaluck Purpose – This paper aims to develop and empirically test a hierarchical model for measuring service quality in higher education. Design/methodology/approach – The first phase of the study consisted of qualitative research...
