... for students’ personal resources). The purpose of this research is exploratory. We are aware that many more studies are necessary to further explore this relationship and to incorporate possible mediating and moderating variables. Service quality Personal factors Academic achievement High school...

...Paul Golding; Camille Althea Jackson Purpose Amid the worldwide lockdown and emergency transition to online classes caused by the COVID-19 pandemic, this paper aims to examine high school students’ satisfaction in this unique learning environment. Design/methodology/approach An exploratory...