.... Originality/value This study contributes to higher education quality assurance by drawing on actor-network theory to show how documentary artefacts participate in processes of translation and by offering practical insights into the development of Qatar’s emerging accreditation system. Corresponding...

... declare no competing interests. 13 07 2026 30 07 2026 11 08 2026 22 08 2026 30 08 2026 30 08 2026 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Academic integrity Quality assurance Higher education...

...Tanushree Sau; Ahmed Sameer Purpose Student evaluation of teaching ( SET ) are pivotal to quality assurance in higher education, yet participation rates remain inconsistent. Despite considerable research on structural influences, limited attention has been given to the psychological processes...

...Myrte Legemaate; Lydia Schaap Purpose This study aims to examine how improvement and accountability can be effectively aligned in higher education to foster a quality culture at programme level. Design/methodology/approach An in-depth case study was conducted at a Flemish University of Applied...

...Heba Gul Qureshi; Sazali Abd Wahab; Hamdan Mohammad Ali Al-Manthari; Tamilselvan Manickam Purpose This study aims to explore staff perceptions of quality assurance ( QA ) in Omani Higher Education Institutions (HEIs), taking the University of Technology and Applied Sciences ( UTAS ) as a case...

...Balqees Rashid ALMandhari Purpose This paper aims to critically examine how internationalisation and international quality assurance ( QA ) frameworks function as governance mechanisms that shape definitions of educational quality, legitimacy and excellence in global higher education...

...Anita Kéri; Mahesh Rajan Purpose Service quality perceptions in higher education play a crucial role in student satisfaction. While service quality measurement is an established stream of research in higher education, there remains a notable gap in understanding how and to what extent the cultural...

...Mu’alimin Mu’alimin Purpose This study aims to explore the critical role of quality management in supporting sustainable lecturer capacity development in Indonesian higher education. It examines how universities adopt adaptive strategies to align professional development with institutional...

...Pawan Kataria; Chetna Sharma Rajput Purpose This comprehensive systematic review aims to examine service quality assessment frameworks in higher education over four decades, from 1984 to 2024. It aims to identify key models, analyse applications and provide actionable insights. Design...

...John Ceniza Chavez; Consorcio Jr S. Namoco Purpose This study aims to enhance administrative service quality in higher education by developing an integrated framework for registrar’s office operations. It addresses a notable research gap by applying the HESQUAL model alongside quality function...

...Scott Joseph Warren; Elizabeth Boston Vogt; Brent Tincher; Junhe Yang Purpose This paper aims to present a comprehensive quality assurance framework for higher education institutions integrating artificial intelligence ( AI ). Rooted in digital transformation theory, this exploration examines how...

... that enhances accreditation systems in low-resource settings. Reddy et al. (2023) examined the virtual visits conducted by peer review teams during higher education accreditation processes. They found that virtual visits are a viable and effective alternative to face-to-face interactions; however...

...Priya Chaudhary; Reetesh K. Singh Purpose This paper aims to offer an alternative approach to traditional accreditation processes for measuring the quality of learning in higher education. The paper emphasizes identifying specific learning environment variables that foster deep learning...

...Raphael Muzondiwa Jingura; Patrick Severine Kavenuke Purpose Quality assurance (QA) of learning and teaching (L&T) has recently received attention among researchers and practitioners in higher education. However, the role of internal quality assurance (IQA) practitioners is not well-defined...

... guidelines, including faculty qualifications, curriculum design and infrastructure, influence educational quality in the context of rapidly growing private higher education institutions. Design/methodology/approach This study uses a quantitative approach, gathering data from 495 participants, including...

... in a six-month course at a public university. Additional research is required to continue examining the impact of gamification in higher education institutions with different format courses and in other organisational sectors. Cecilia Madero-Gonzalez can be contacted at: cecilia@conversionmarketing.mx...

... of GAI on higher education, focusing on the evolving roles of faculty in the classroom. Design/methodology/approach Using a phenomenological perspective and a process approach, the study involved 25 semi-structured interviews with academicians in higher education. Findings The findings reveal...

... Case study Higher education Quality Indicators Quality assurance is influential in higher education institutions (HEIs) to monitor, manage and improve the caliber of academic programs. Notably, HEIs are centrally responsible for internal quality assurance (IQA) and external quality assurance...

... on a unique programme consisting of a specific group of students living and studying a specific geographic area, affecting the transferability of the findings. Originality/value In collaboration with stakeholders, parameters to evaluate the uniqueness of the programme in addition to higher education...

...Julie Droissart; Melissa Tuytens Purpose There is a lack of clarity about how lecturer collaboration in light of learning and (professional) development fits within the framework of a quality culture in higher education institutions (HEIs). More specifically, it is unclear how collaboration...