...Heba Gul Qureshi; Sazali Abd Wahab; Hamdan Mohammad Ali Al-Manthari; Tamilselvan Manickam Purpose This study aims to explore staff perceptions of quality assurance ( QA ) in Omani Higher Education Institutions (HEIs), taking the University of Technology and Applied Sciences ( UTAS ) as a case...

...Balqees Rashid ALMandhari Purpose This paper aims to critically examine how internationalisation and international quality assurance ( QA ) frameworks function as governance mechanisms that shape definitions of educational quality, legitimacy and excellence in global higher education...

...Anita Kéri; Mahesh Rajan Purpose Service quality perceptions in higher education play a crucial role in student satisfaction. While service quality measurement is an established stream of research in higher education, there remains a notable gap in understanding how and to what extent the cultural...

...Mu’alimin Mu’alimin Purpose This study aims to explore the critical role of quality management in supporting sustainable lecturer capacity development in Indonesian higher education. It examines how universities adopt adaptive strategies to align professional development with institutional...

...Pawan Kataria; Chetna Sharma Rajput Purpose This comprehensive systematic review aims to examine service quality assessment frameworks in higher education over four decades, from 1984 to 2024. It aims to identify key models, analyse applications and provide actionable insights. Design...

...John Ceniza Chavez; Consorcio Jr S. Namoco Purpose This study aims to enhance administrative service quality in higher education by developing an integrated framework for registrar’s office operations. It addresses a notable research gap by applying the HESQUAL model alongside quality function...

...Scott Joseph Warren; Elizabeth Boston Vogt; Brent Tincher; Junhe Yang Purpose This paper aims to present a comprehensive quality assurance framework for higher education institutions integrating artificial intelligence ( AI ). Rooted in digital transformation theory, this exploration examines how...

... rights only Academic accreditation Scientific collaboration Bibliometrics Higher education Educational quality Educational innovation In the academic realm, accreditation processes have become increasingly vital for ensuring quality and excellence across various fields, from higher...

...Priya Chaudhary; Reetesh K. Singh Purpose This paper aims to offer an alternative approach to traditional accreditation processes for measuring the quality of learning in higher education. The paper emphasizes identifying specific learning environment variables that foster deep learning...

...Raphael Muzondiwa Jingura; Patrick Severine Kavenuke Purpose Quality assurance (QA) of learning and teaching (L&T) has recently received attention among researchers and practitioners in higher education. However, the role of internal quality assurance (IQA) practitioners is not well-defined...

... guidelines, including faculty qualifications, curriculum design and infrastructure, influence educational quality in the context of rapidly growing private higher education institutions. Design/methodology/approach This study uses a quantitative approach, gathering data from 495 participants, including...

... in a six-month course at a public university. Additional research is required to continue examining the impact of gamification in higher education institutions with different format courses and in other organisational sectors. Cecilia Madero-Gonzalez can be contacted at: cecilia@conversionmarketing.mx...

... of GAI on higher education, focusing on the evolving roles of faculty in the classroom. Design/methodology/approach Using a phenomenological perspective and a process approach, the study involved 25 semi-structured interviews with academicians in higher education. Findings The findings reveal...

... by outlining the possible uses and consequences of our findings across various contexts and organizations. Notably, the terms “higher education institutions,” “higher education context,” and “universities” are used interchangeably. Quality assurance in HEIs has been viewed as a multifaceted concept...

... on a unique programme consisting of a specific group of students living and studying a specific geographic area, affecting the transferability of the findings. Originality/value In collaboration with stakeholders, parameters to evaluate the uniqueness of the programme in addition to higher education...

...Julie Droissart; Melissa Tuytens Purpose There is a lack of clarity about how lecturer collaboration in light of learning and (professional) development fits within the framework of a quality culture in higher education institutions (HEIs). More specifically, it is unclear how collaboration...

...), investigating aspects of perceived quality differences in these transitions that may have impacted the students’ learning process. Design/methodology/approach This study applied a 41-item instrument to undergraduate students in higher education institutions (HEIs) in Brazil. For the suitability group, 493...

... in the form of interviews obtained from the field. Findings The results of this research indicate that there are strategies and innovations to develop the quality of higher education at the Faculty of Adab and Humanities in the digital era. These include adjusting the curriculum with the context...

... at: ecudney@maryville.edu 26 11 2022 24 02 2023 17 03 2023 23 03 2023 25 03 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Teaching effectiveness Kano model Higher education Student-centered teaching Teaching...

...Doodnath Persad; Permilla Farrell; Carla Alonzo-Williams; Roxanne Sargeant Purpose Unless higher education institutions ensure that first-rate academic programme offerings are supported with the provision of high-quality services, student satisfaction, retention, enrolment and ultimately...