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Keywords: Higher education governance
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Journal Articles
Journal:
Quality Assurance in Education
Quality Assurance in Education 1–16.
Published: 30 July 2026
..., participation and institutional consistency in higher education governance. Service quality refers to the degree to which institutional services meet or exceed students’ expectations (Akbaba, 2007 ; Özer and Özdemir, 2007). In higher education, quality encompasses academic and administrative processes...
