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Keywords: Information
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Journal Articles
Antecedents and consequences of service quality in a higher education context: A qualitative research approach
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2013) 21 (1): 70–95.
Published: 25 January 2013
.../approach This research used focus group discussions with 19 students who had been studying in undergraduate and postgraduate level programs at an Australian university. Findings The findings show that the critical antecedents to perceived service quality are information and past experience...
Journal Articles
Creating programme specifications for different audiences
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2000) 8 (4): 180–189.
Published: 01 December 2000
...Margaret Harrison This article takes as its starting point the notion that information has to be customised for different user groups and shows how different types of programme specification might be created for different audiences. It describes three types of programme specification: a template...
