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Keywords: Institutional image
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Journal Articles
Journal:
Quality Assurance in Education
Quality Assurance in Education (2019) 27 (2): 142–165.
Published: 13 March 2019
...Abu Rashed Osman; Ruswiati Surya Saputra Purpose The purpose of this paper is to investigate the relationship between service quality, program quality, institutional image and student satisfaction in the context of higher education. Additionally, the study attempts to describe the mediating impact...
