... to fill these gaps by using a comparative approach based on an adapted SERVPERF and PAKSERV method to compare international student service quality perceptions in two national contexts, in the USA and in Hungary. Introducing a comparative measurement tool, SERV-COMP, this study further intends to reveal...

...Zehra Bozbay; Fakhri Baghirov; Ye Zhang; Amran Rasli; Meltem Karakasoglu Purpose This paper aims to investigate international students’ perception and satisfaction towards Turkish universities’ service quality. Design/methodology/approach This paper used modified version of SERVQUAL...

...Neena Gopalan; Nicholas J. Beutell; Wendy Middlemiss Purpose This study aims to investigate international students’ cultural adjustment, academic satisfaction and turnover intentions using ecological systems perspective and explores factors that affect academic success and turnover by exploring...

...Baboucarr Njie; Soaib Asimiran; Roselan Baki Purpose The purpose of this study is to explore the perceptions of international students of service quality delivery (SQD) in a Malaysian public university. Design/methodology/approach The study was limited to the University's immediate physical...