... education Customer satisfaction Interpersonal communications In recent years, Spanish universities have been facing an increasingly competitive environment, a circumstance not unknown to the entities immediately surrounding universities. Among the main precursors to these changes are an alteration...

... Education Today , Vol. 8 , pp. 131 ‐ 9 . Interpersonal communications Psychology Skills Training techniques A wide range of professions are incorporating “psychological skills training” into their educational repertoire. This presents a real challenge to the continued pursuit of quality...