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Journal Articles
Quality Assurance in Education (2026) 34 (2): 238–252.
Published: 01 October 2025
...Thiago Schirmer Feltrin; Leander Luiz Klein Purpose The purpose of this paper is to examine the causal relationship between Lean management practices and value generation for students in higher education institutions (HEIs), considering the increasing use of customer value as a managerial strategy...
Journal Articles
Journal Articles
Quality Assurance in Education (2016) 24 (4): 442–462.
Published: 05 September 2016
...William K. Balzer; David E. Francis; Timothy C. Krehbiel; Nicholas Shea Purpose The purpose of this paper is to synthesize the accumulated body of research on Lean in higher education, draw conclusions to help guide successful Lean implementations and propose future research directions...

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