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Keywords: LibQUAL+
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Journal Articles
Journal:
Quality Assurance in Education
Quality Assurance in Education (2011) 19 (4): 413–440.
Published: 27 September 2011
...Øyvind Helgesen; Erik Nesset Purpose The purpose of this paper is to find out whether LibQUAL+TM can account for student loyalty to the library of an institution of higher education. LibQUAL+TM is a marketing tool that is used to measure perceived service quality of libraries...
