...Suleyman Murat Yildiz; Ali Kara Purpose Although the existing internal marketing (IM) scales include various scale items to measure employee motivation, they fall short of incorporating the needs and expectations of service sector employees. Hence, the purpose of this study is to present...

...Vangelis Kotsifos; Athanasios Alegakis; Anastas Philalithis Purpose The object of this study is to formulate, establish and apply a suitable and reliable tool for measuring the course experience satisfaction of Master graduates. A questionnaire was formulated, based on similar tools, and adjusted...

... Self assessment Quality Innovation Measurement Singapore The first phase of quality assurance is the phase of standardisation. It usually starts with doubts about educational standards throughout the country. The role of quality assurance is then to prescribe certain standards...