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Keywords: Monitoring system
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Journal Articles
Initial assessment of two questionnaires for measuring service quality in the Hong Kong post‐secondary education context
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2013) 21 (3): 231–246.
Published: 05 July 2013
... of the measurement in a particular industry. © Emerald Group Publishing Limited 2013 Hong Kong Higher education Students Customer services quality Service quality Quality assurance SERVPERF HEdPERF The student experience Monitoring system China To control for the low English...
