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Keywords: Monitoring system
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Journal Articles
Journal:
Quality Assurance in Education
Quality Assurance in Education (2013) 21 (3): 231–246.
Published: 05 July 2013
... Service quality Quality assurance SERVPERF HEdPERF The student experience Monitoring system China To control for the low English proficiency of most participating students and, in doing so also provide a common (and arguably more authentic) linguistic response base, the SERVPERF...
