...Hanane Elansari; Abderrahim Laachach Purpose This study aims to explore the key factors influencing the perceived quality of e-learning services in foreign language training at higher education institutions in Morocco. Design/methodology/approach A qualitative methodology was used, involving...

... (Table 1). Thus, a CIP was developed and implemented in January 2016. SERVQUAL Improvement project Perceived quality Service quality Higher education PDCA Continuous improvement Student loyalty Because of increased organisational requirements and the rising number of professionals...

...Istijanto Purpose This study aims to investigate the aspects of perceived quality differences that influence student satisfaction when the mode of learning is changed from the traditional classroom to online distance learning because of the COVID-19 pandemic. Design/methodology/approach...