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1-3 of 3
Keywords: Perceived quality
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Journal Articles
Exploring factors influencing perceived e-learning quality in foreign language education: insights from Morocco
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2025) 33 (3): 393–409.
Published: 31 December 2024
...Hanane Elansari; Abderrahim Laachach Purpose This study aims to explore the key factors influencing the perceived quality of e-learning services in foreign language training at higher education institutions in Morocco. Design/methodology/approach A qualitative methodology was used, involving...
Journal Articles
Increasing service quality at a university: a continuous improvement project
Available to PurchaseFernando Gonzalez Aleu, Edgar Marco Aurelio Granda Gutierrez, Jose Arturo Garza-Reyes, Juan Baldemar Garza Villegas, Jesus Vazquez Hernandez
Journal:
Quality Assurance in Education
Quality Assurance in Education (2021) 29 (2-3): 209–224.
Published: 05 July 2021
... at: fernando.gonzalezaleu@udem.edu 02 02 2021 29 04 2021 19 05 2021 03 06 2021 04 06 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only SERVQUAL Improvement project Perceived quality Service quality Higher education PDCA Continuous...
Journal Articles
The effects of perceived quality differences between the traditional classroom and online distance learning on student satisfaction: evidence from COVID-19 pandemic in Indonesia
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2021) 29 (4): 477–490.
Published: 16 June 2021
...Istijanto Purpose This study aims to investigate the aspects of perceived quality differences that influence student satisfaction when the mode of learning is changed from the traditional classroom to online distance learning because of the COVID-19 pandemic. Design/methodology/approach...
