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Keywords: Perceived service quality
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Journal Articles
Pursuing student satisfaction in polytechnics: the roles of perceived service quality, perceived employability and perceived value
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2025) 33 (3): 462–478.
Published: 14 January 2025
...Saiful Ghozi; Andriani Kusumawati; Edy Yulianto; Hamidah Nayati Utami Purpose This study aims to explore the relationship between perceived service quality, perceived employability, perceived value and student satisfaction. The study proposes a conceptual model linking these constructs...
Journal Articles
The influence of culture on quality management practices and their effects on perceived service quality by secondary school students
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2020) 28 (1): 49–65.
Published: 24 January 2020
...José Soria-García; Ángel Rafael Martínez-Lorente Purpose The purpose of this paper is to investigate how quality culture influences the relationship between total quality management (TQM) and secondary school students’ perceived service quality (PSQ). Design/methodology/approach The authors...
