...Saiful Ghozi; Andriani Kusumawati; Edy Yulianto; Hamidah Nayati Utami Purpose This study aims to explore the relationship between perceived service quality, perceived employability, perceived value and student satisfaction. The study proposes a conceptual model linking these constructs...

... loyalty from image, perceived value, satisfaction and service quality. In addition to validating the HESQUAL scale using a confirmatory approach, two other main limitations in the extant literature are addressed. Design/methodology/approach The model is tested using data collected from 501 students...