... and not‐for‐profit organisations. Subsequently, it has also been extensively used in for‐profit service organisations. DEA compares each decision‐making unit (DMU) with all other DMUs in a set of DMUs, and calculates an aggregate performance measure based on a ratio of outputs and inputs. DEA can deal with multiple...

... Performance measures Analytical hierarchy process Quality function deployment A virtual learning environment (VLE) is a software system designed to support teaching and learning. VLEs generally operate on the World Wide Web, and, therefore, they can be accessed both on and off‐campus, provided...

... from three levels of study, a variety of lecturers and different types of courses. The sample thus includes evaluations from a sample which includes many of the variables previously mentioned as having an impact of student evaluations. Students Universities Performance measures Course...