...Mu’alimin Mu’alimin Purpose This study aims to explore the critical role of quality management in supporting sustainable lecturer capacity development in Indonesian higher education. It examines how universities adopt adaptive strategies to align professional development with institutional...

... and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Human resource development Risk management Safety and security management Training and development Quality management Safety and quality are intertwined in all organisations...

... approach was used in this research project, and principals were asked to complete portfolio assignments. Their answers to those portfolio assignments were analysed by the research team and subsequently compared to total quality management values. Findings Existing and desired methodologies...

...Laura Jarrell; Dale Kirby Purpose This paper aims to examine the roles of quality managers at community colleges, their experiences balancing accountability and improvement and their insights into the future of quality assurance. Design/methodology/approach This phenomenological, qualitative...

...Gulden Manarbek; Markus Seyfried Purpose Academics’ perceptions of the motives of the introduction of quality management are still rarely investigated, particularly in Central Asian countries. Thus, this paper aims to understand the internal dynamics of organisational change within higher...

...Moritz Ansmann; Markus Seyfried Purpose Quality management has become an integral part of management reforms in public sector organizations. Drawing on a new institutionalist perspective, this study aims to investigate the relation of management reforms and organizational performance...

... and items with respect to Hofstede’s cultural determinants. Findings The findings of this study suggest that individual culture can influence student service quality expectations in higher education. Practical implications In a context of a prospective quality management approach, there is value...

... SERVQUAL Culture Quality management Image Higher education Service quality assessment The service sector is considered an important sector in many countries (Abdullah, 2006) due to which the research on the measurement of service quality has also increased (Baron et al., 2009). Many...

... come from industry, with very little experience of teaching or familiarity of educational quality assurance. Tutors also have more contact with the primary stakeholders – students – than anyone else in a PTE. Therefore, people working within quality management in the sector have to look for ways...

...Francisco José Fernández-Cruz; Jesús Miguel Rodríguez-Mantilla; Ma José Fernández-Díaz Purpose A growing number of schools are now implementing quality management systems (QMS). As a result, studies are being conducted to assess the educational benefits of these systems and their capacity...

...Jörg Markowitsch Purpose The purpose of this paper is to clarify the concept of “school quality management culture” in relation to the general notion of “school organizational culture” and to review empirical studies that scrutinised the relation between organisational culture and quality...

..., academics, employers and students. Transformative quality comprises two components, enhancement and empowerment of the participant. Quality management Service quality Higher education Universities Hierarchical model Transformative quality Sustaining and improving service quality is now...

... processes and responding to the requirements of external quality assurance systems requirements. Quality culture Quality management Quality assurance Quality systems Quality assessment Perception of Portuguese academics Portuguese academia Although quality assessment and accreditation...

... in higher education seem to be isolated from their context. This paper addresses both these issues. Accountability Value Accreditation Quality management Quality assurance Access Higher education Quality Investment Rankings Relevance Higher education systems are expanding rapidly around...

... practices. Findings – The architectural framework provided a systematic focus to develop and sustain the academic quality of the teacher development programmes. Quality change and developments occur through collaboration and learning. The emphasis is on quality management as a process-oriented...

...Ellen J. Dumond; Thomas W. Johnson Purpose The purpose of this paper is to provide insight into quality management for business education. The paper provides business schools and Association to Advance Collegiate Schools of Business (AACSB) with information about two different quality standards...

...Kim O'Mahony; Thomas N. Garavan Purpose This paper aims to report and analyse the lessons learned from a case study on the implementation of a quality management system within an IT Division in a higher education (HE) organisation. Design/methodology/approach The paper is based on a review...

...Shubhangi Vaidya Edited by Nayantara   Padhi . Total Quality Management of Distance Education . India : Atlantic Publishers   2010 . 261 pp. , ISBN: 978‐81‐269‐1387‐9 © Emerald Group Publishing Limited 2011 --> Quality Quality assurance Distance learning...

... using Cronbach alpha coefficient and was found to be 0.855 and 0.866 for the questionnaire for the teaching staff and the students respectively. Mwangi Ndirangu can be contacted at: ndirangu2002ke@yahoo.com © Emerald Group Publishing Limited 2011 Learning Public education Quality...

...Jan Kleijnen; Diana Dolmans; Jos Willems; Hans van Hout Purpose The purpose of this paper is to explore faculty's perceptions of quality management activities (QMA) within their departments, attention being paid to relevant quality aspects and whether quality management contributes to control...