...Mu’alimin Mu’alimin Purpose This study aims to explore the critical role of quality management in supporting sustainable lecturer capacity development in Indonesian higher education. It examines how universities adopt adaptive strategies to align professional development with institutional...

... management Safety and security management Training and development Quality management Safety and quality are intertwined in all organisations. Without well-integrated systematic safety, security and risk management (SSRM) systems, the quality of education cannot be assured. If a student...

... approach was used in this research project, and principals were asked to complete portfolio assignments. Their answers to those portfolio assignments were analysed by the research team and subsequently compared to total quality management values. Findings Existing and desired methodologies...

...Laura Jarrell; Dale Kirby Purpose This paper aims to examine the roles of quality managers at community colleges, their experiences balancing accountability and improvement and their insights into the future of quality assurance. Design/methodology/approach This phenomenological, qualitative...

...Gulden Manarbek; Markus Seyfried Purpose Academics’ perceptions of the motives of the introduction of quality management are still rarely investigated, particularly in Central Asian countries. Thus, this paper aims to understand the internal dynamics of organisational change within higher...

...Moritz Ansmann; Markus Seyfried Purpose Quality management has become an integral part of management reforms in public sector organizations. Drawing on a new institutionalist perspective, this study aims to investigate the relation of management reforms and organizational performance...

... and items with respect to Hofstede’s cultural determinants. Findings The findings of this study suggest that individual culture can influence student service quality expectations in higher education. Practical implications In a context of a prospective quality management approach, there is value...

... (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode SERVQUAL Culture Quality management Image Higher education Service quality...

... be best supported. 06 11 2017 21 05 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Quality culture Quality management The motivation for this research is that tutors in PTEs generally come from industry, with very little...

...Francisco José Fernández-Cruz; Jesús Miguel Rodríguez-Mantilla; Ma José Fernández-Díaz Purpose A growing number of schools are now implementing quality management systems (QMS). As a result, studies are being conducted to assess the educational benefits of these systems and their capacity...

...Jörg Markowitsch Purpose The purpose of this paper is to clarify the concept of “school quality management culture” in relation to the general notion of “school organizational culture” and to review empirical studies that scrutinised the relation between organisational culture and quality...

... 2016 Quality management Service quality Higher education Universities Hierarchical model Transformative quality Sustaining and improving service quality is now a sine qua non prerequisite for higher educational institutions. The prevailing higher educational landscape...

... coupled with the grid dimension. © Emerald Group Publishing Limited 2014 Quality culture Quality management Quality assurance Quality systems Quality assessment Perception of Portuguese academics Portuguese academia Although quality assessment and accreditation systems have been...

... in higher education seem to be isolated from their context. This paper addresses both these issues. © Emerald Group Publishing Limited 2014 Accountability Value Accreditation Quality management Quality assurance Access Higher education Quality Investment Rankings Relevance...

... practices. Findings – The architectural framework provided a systematic focus to develop and sustain the academic quality of the teacher development programmes. Quality change and developments occur through collaboration and learning. The emphasis is on quality management as a process-oriented...

...Ellen J. Dumond; Thomas W. Johnson Purpose The purpose of this paper is to provide insight into quality management for business education. The paper provides business schools and Association to Advance Collegiate Schools of Business (AACSB) with information about two different quality standards...

...Kim O'Mahony; Thomas N. Garavan Purpose This paper aims to report and analyse the lessons learned from a case study on the implementation of a quality management system within an IT Division in a higher education (HE) organisation. Design/methodology/approach The paper is based on a review...

... that this is a timely and useful addition to the literature on quality management and distance learning. The book is recommended for practitioners, policy makers and students of higher education in general, and distance education in particular. Open and distance learning (ODL) is growing at an exceedingly fast pace...

... facilities is important for all interested in enhancing student learning and learning environment anywhere. Mwangi Ndirangu can be contacted at: ndirangu2002ke@yahoo.com © Emerald Group Publishing Limited 2011 Learning Public education Quality management Universities Kenya From...

...Alison Lai Fong Cheng; Hon Keung Yau Purpose The purpose of this paper is to examine the perceptions of a sample of Hong Kong principals and teachers of the extent to which quality management (QM) has been effectively implemented in primary schools. The features of QM improvement implemented...