.... The current findings provide valuable insights into the perceived quality of the Republic of Tatarstan’s higher education system in Russia, as given by its student customers. Drawing on the work of Martilla and James (1977) , Novatorov (2001) proposed an “importance-performance” analysis, an easily...

... countries. The Declaration became the guiding document for the Bologna process which is now being implemented by 47 (inclusive) EU and non‐EU countries. In Russia, Bologna did not begin well and was originally resisted by employers and universities several years ago. It has recently been started again...