... of evaluations. Design/methodology/approach This study used a purposive sampling method to examine seven secondary schools in Dodoma Region, which were key in piloting the School Quality Assurance (SQA) policy implementation in 2018. The selected schools were government boarding institutions with long...

...Jafari Abdala; Sharifa Juma Purpose The purpose of this study is to evaluate an in-service training (INSET) programme for improving the quality of English language teaching in Zanzibar’s secondary schools. Specifically, there were two objectives: i) to explore the teachers’ views on the zanzibar...

...José Soria-García; Ángel Rafael Martínez-Lorente Purpose The purpose of this paper is to investigate how quality culture influences the relationship between total quality management (TQM) and secondary school students’ perceived service quality (PSQ). Design/methodology/approach The authors...

... can be ensured for a better society. Originality/value This study provides a systems-based framework of educational quality to guide school improvement efforts in Nigerian secondary schools that reflect values of regional stakeholders. This study demonstrates an easy-to-apply method for deriving...

...Prabha Ramseook-Munhurrun; Pushpa Nundlall Purpose – The purpose of this paper is to develop and evaluate a service quality measurement scale for a secondary school setting in Mauritius. Design/methodology/approach – Research was conducted in two stages. First, a focus group method...

...Cláudia S. Sarrico; Maria J. Rosa; Inês P. Coelho Purpose The purpose of this paper is to measure and compare the performance of Portuguese secondary schools. Design/methodology/approach Some data on the schools were collected via an electronic questionnaire sent to 103 secondary schools...

...Peter Kiplangat Koross; Moses Waithanji Ngware; Anthony Kiplangat Sang Purpose The management of secondary schools in Kenya has faced a number of challenges over the past few years. These challenges have been manifested in the many ways including lack of financial transparency, which culminate...

...Moses Waithanji Ngware; David Kuria Wamukuru; Stephen Onyango Odebero Purpose To investigate the extent to which secondary schools practiced aspects of total quality management (TQM). Design/methodology/approach A cross‐sectional research design was used in this study. A sample of 300 teachers...