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Keywords: Service levels
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Journal Articles
Evaluating service quality in universities: a service department perspective
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2007) 15 (3): 334–351.
Published: 17 July 2007
... be contacted at: A.J.Smith2@lboro.ac.uk © Emerald Group Publishing Limited 2007 Universities Communication technologies Service levels Quality SERVQUAL United Kingdom Given the extent of testing that has been carried out on the SERVQUAL instrument in both the public and private...
Journal Articles
Measuring student satisfaction at a UK university
Available to Purchase
Journal:
Quality Assurance in Education
Quality Assurance in Education (2006) 14 (3): 251–267.
Published: 01 July 2006
... Emerald Group Publishing Limited 2006 Service levels Higher education Students Surveys United Kingdom Students' opinions about all aspects of academic life are now sought by educational institutions worldwide, generally, in the form of a satisfaction feedback questionnaire...
