Keywords: Service quality assessment
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Journal Articles
Quality Assurance in Education (2026) 34 (3): 415–434.
Published: 22 December 2025
...Pawan Kataria; Chetna Sharma Rajput Purpose This comprehensive systematic review aims to examine service quality assessment frameworks in higher education over four decades, from 1984 to 2024. It aims to identify key models, analyse applications and provide actionable insights. Design...
Journal Articles
Quality Assurance in Education (2019) 27 (4): 493–510.
Published: 03 September 2019
... SERVQUAL Culture Quality management Image Higher education Service quality assessment The service sector is considered an important sector in many countries (Abdullah, 2006) due to which the research on the measurement of service quality has also increased (Baron et al., 2009). Many...

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