...Pawan Kataria; Chetna Sharma Rajput Purpose This comprehensive systematic review aims to examine service quality assessment frameworks in higher education over four decades, from 1984 to 2024. It aims to identify key models, analyse applications and provide actionable insights. Design...

... methodology adopted in this paper is given in Figure 1 . The study focuses on the service quality assessment and evaluation based on the survey response from students at Qatar University. The survey focused on current students (graduate and undergraduate) as it is easier to understand their current...