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Keywords: Service quality in higher education
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Journal Articles
Journal:
Quality Assurance in Education
Quality Assurance in Education 1–16.
Published: 30 July 2026
... the institution’s values. Because services are intangible, are produced and consumed simultaneously and are heterogeneous in nature, “quality” encompasses not only the output but also the quality of processes and interactions. (Özer and Özdemir, 2007). Consequently, service quality in higher education (SQHE...
