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Keywords: Service quality model
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Journal Articles
Quality Assurance in Education (2020) 28 (3): 151–164.
Published: 14 May 2020
... and functional quality service quality model. A subsequent model developed by Kandampully (2007) allows estimating customer satisfaction measurement and service-attribute score. However, a study by Danjuma et al. (2018) indicate a wider appeal of Parasuraman et al. (1985) SERVQUAL model...

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