... Loyalty Satisfaction Six Sigma Learning experience Net promoter score Joseph et al. (2005) suggested that academic administrators should focus on understanding the needs of their students, who are the specific and primary target audience, rather than relying too strongly...

...Paul G. LeMahieu; Lee E. Nordstrum; Elizabeth A. Cudney Purpose This paper is one of seven in this volume that aims to elaborate different approaches to quality improvement in education. It delineates a methodology called Six Sigma. Design/methodology/approach The paper presents the origins...