Keywords: Student as customer
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Journal Articles
Quality Assurance in Education (2026) 34 (2): 238–252.
Published: 01 October 2025
... appraisal of educational worth (Dobre et al., 2021 ; Amado-Mateus et al., 2023). Lean Organizational practices HEI Student as customer Value generation Conselho Nacional de Desenvolvimento Científico e Tecnológico 308887/2022-0. This study was supported by Conselho...

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