... after receiving the service (Zeithaml et al., 1993). Embracing the views of researchers (Olmos-Gómez et al., 2021 ; Tóth and Bedzsula, 2021) that students’ expectations, which are subjectively determined, are a valuable source of information for all education stakeholders, any attempt...

... quality Cultural values Student expectations Service quality, and particularly student satisfaction, has emerged as a key priority for higher education institutions (HEIs) as a result of the intensification of the marketisation of higher education (Abdullah, 2006a ; Molesworth et al...

... involved stakeholder groups are also demonstrated to provide a better understanding of student expectations. Methodology Students of quality management courses were invited to collect those attributes that could have an impact on their perceived educational service quality. The compiled list of 23...

... their behaviors and attitudes related to responsibility, future planning, decision‐making, and habits potentially affecting their studies. Additional items addressed student engagement and perceptions of social support. Student expectations of advising assessment. This survey gave students...