...Michael F. Schober Purpose This paper aims to explore the likelihood that face-to-face (FTF) interviewing will continue to be the “gold standard” survey interviewing method, to which all other modes are compared, in an era in which daily communicative habits for many now involve selecting among...

...Michael Link Purpose Researchers now have more ways than ever before to capture information about groups of interest. In many areas, these are augmenting traditional survey approaches – in others, new methods are potential replacements. This paper aims to explore three key trends: use...

.... The survey instrument consisted of a five-point agreement scale linked to statements about satisfaction (ranging from very unsatisfactory to very satisfactory). Because of high inter-correlations between some of the 53 items, a principal components analysis was used to reduce the items to a small, more...