...Monica Puertas; Edgar Yalta; Jose Carlos Flores – Molina Purpose This study aims to analyse and compare Peruvian students’ evaluations of the educational quality in basic and higher education in 2019-2023, taking into account three key factors: infrastructure, equipment and teaching. Design...

... to identify areas for improvement in school processes and performance. The purpose the present study is to assess the impact of ISO:9001 implementation on teaching-learning processes in the classroom, and in schools with at least three years’ experience of applying this standard. Design/methodology...

...Hardeep Chahal; Pinkey Devi Purpose – This paper aims to explore consumer attitude towards service failure and recovery in the higher education in general and with respect to teaching, examination, library, computer lab, administration and infrastructure in particular. Design/methodology...

... Teaching” week and outlines its initial impact on staff. Design/methodology/approach – This is a descriptive case study which highlights how an immersive staff development event can be used to enable HE teaching practitioners to utilise more inspiring approaches to teaching and learning. The paper...

... be contacted at: msltam@ied.edu.hk © Emerald Group Publishing Limited 2014 Quality improvement Assessment Learning Quality assurance Teaching Curriculum development Higher education Quality assessment Outcomes-based Learning process Curriculum improvement In recent decades...

...Mahsood Shah; Chenicheri Sid Nair Purpose Teaching and unit evaluations surveys are used to assess the quality of teaching and the quality of the unit of study. An analysis of teaching and unit evaluation survey practices in Australian universities suggests significant changes. One key change...

...Winai Wongsurawat Purpose The purpose of this paper is to critically analyze the value of the written comments section on student evaluations of teaching and develop a framework to improve the interpretability of such data. Design/methodology/approach The paper reviews past investigations...

...D. Larry Crumbley; Kenneth J. Reichelt Purpose Student evaluation of teaching (SET) questionnaires are used in many countries, although much current research questions the validity of these surveys. US research indicates that more than 90 percent of academic accounting departments use...

...Ahmad Al‐Issa; Hana Sulieman Purpose The purpose of this study is to examine students' perception of end‐of‐semester Student Evaluations of Teaching (SET), and to explore the extent to which SET are biased by non‐instructional factors. Design/methodology/approach A survey questionnaire about...

... then defined appropriately for the teaching discipline. Findings A wide range of literature has resulted in ten characteristics and a comprehensive model was developed that would encompass the different characteristics that an educator ought to possess to develop his/her self, institution and with those he...

... and principles”. This paper also establishes “constructs of the learning satisfaction measurement” and a “teaching quality management cycle” to make it easy for instructors, administrators and students to jointly upgrade teaching quality. Findings The “improvement decision model” can effectively assist...

...Michael Jackson Purpose The argument is that good and bad teaching are asymmetrical. Eradicating what is readily thought of as bad teaching does not leave behind the purse gold of good teaching. Good teaching is that which promotes student learning. The purpose of this paper is to explore...

...Peter Washer Purpose The purpose of this paper is to review the literature on observation of teaching in a Higher Education (HE) context with a view to proposing some guidelines for the design and practice of institutional systems to observe teaching. Design/methodology/approach A literature...

...Roediger Voss; Thorsten Gruber Purpose The purpose of this research is to aim to develop a deeper understanding of the teaching qualities of effective lecturers that students desire and to uncover the constructs that underlie these desire expectations and reveal the underlying benefits for which...

...Cheryl Henderson‐Smart; Tracey Winning; Tania Gerzina; Shalinie King; Sarah Hyde Purpose To develop a method for benchmarking teaching and learning in response to an institutional need to validate a new program in Dentistry at the University of Sydney, Australia. Design/methodology/approach...

... education agenda, appraisals of past practice have an important part to play in guiding the way forward. © Emerald Group Publishing Limited 2005 Quality assurance Quality assessment Teaching Higher education Subject review has been criticised on a variety of counts. Perhaps the most...

...Moses Waithanji Ngware; Mwangi Ndirangu Purpose To report study findings on teaching effectiveness and feedback mechanisms in Kenyan universities, which can guide management in developing a comprehensive quality control policy. Design/methodology/approach The study adopted an exploratory...

...David Gosling The Teaching Quality Enhancement Fund was established by the Higher Education Funding Council for England, UK, with the declared aims of enhancing the quality of teaching and learning and raising the status of teaching among higher education institutions. This paper considers...

...Fang Zhao The quality of online higher education is often subject to scepticism and criticism. Is the quality of teaching and learning in the virtual classroom the same as in the conventional classroom? That is the question often raised by the stakeholders of universities. The present literature...

...Milorad M. Novicevic; M. Ronald Buckley; Michael G. Harvey; Paul Keaton The purpose of this paper is to examine the impediments to quality engendered by the goal conflict between the business college’s institutional interest to offer collaborative teaching delivery for a course and the individual...